General Terms & Conditions

  1. Identification of parts: Auto Rent – Automóveis de Aluguer, Lda, NIF 501618600 as the Company and the customer, better identified in the Rental Agreement.
  2. Rental Agreement:
    1. The rental period, location, fees and charges are described in the rental agreement, which is a legally binding contract between Auto Rent and the customer.
    2. Violation of the clauses of this rental contract allows Auto Rent to unilaterally terminate the Rental Agreement, with the customer returning the vehicle to the indicated location, under penalty of having the vehicle removed, under the terms of the law, at the customer's expense.
    3. Auto Rent is not responsible to the renter or any passenger for the loss or material damage to objects left in the vehicle, either during use of the same or after the end of the Rental Agreement.
  3. Deposit:
    1. A deposit must be left as a guarantee, and its value is defined in the Rental Agreement.
    2. This deposit will be returned at the end of the rental, as soon as all the conditions of the Rental Agreement are verified as having been fulfilled.
  4. Return of the vehicle:
    1. The vehicles and their accessories must be returned at the time and place defined in the Rental Agreement.
    2. Rental extensions are only possible if authorized by the company and if requested 24 hours before the expected end of the Rental Agreement.
  5. Age and License Requirements:
    1. To rent a bike, customers must be over 18 years old.
    2. To rent a moped, customers must be over 18 years old and have a valid driver's license.
    3. In both cases, a valid ID document is necessary as well as the home address and holiday address.
  6. Equipment Provided:
    1. All bikes and mopeds are provided in good and safe condition for use, with third-party insurance, locking systems, chargers, and duly approved helmets:
      1. one for bikes
      2. two for mopeds.
  7. Restricted Areas:
    1. Bikes and mopeds are not allowed to be used:
      1. in restricted areas
      2. outside of tarmac roads
      3. on highways
      4. on the beach or dunes
      5. outside of a 40 km radius from the company office
      6. out of Portugal’s borders.
  8. Prohibited Use:
    1. Customers are not allowed to use the bikes and mopeds for:
      1. people or cargo transportation business, on sublease or loan
      2. sports competitions and training, official or not
      3. testing of equipment, materials or the vehicles themselves
      4. placement of any advertising, party or commercial or other equivalent mentions without express authorization from Auto Rent.
      5. Bikes and mopeds are not allowed to be transported in vans, trucks, planes, or boats without express authorization from Auto Rent.
  9. Driving: Customers are not allowed to drink and drive or to drive under the influence of any substance that reduces the ability to drive.
  10. Damage Responsibility:
    1. There is a damage responsibility, and its value is described in the rental agreement.
    2. The customer is responsible for damages up to the damage responsibility.
    3. A damage verification occurs at the beginning and end of the rental to check for new damages.
    4. In the event of non-compliance with any clause of this rental contract, the customer becomes responsible for all damages incurred during the rental.
  11. Accidents:
    1. All accidents must be immediately reported to Auto Rent and to the police authorities.
    2. If the customer fails to report the accident, all coverages from this agreement will be invalid.
    3. The customer must gather identification, contact and insurance information from all parties involved and must never plead guilty.
  12. Payments:
    1. The customer is responsible for paying the rental and any other extras according to the rates defined in the Rental Agreement.
    2. The customer is also responsible for paying for any damages to the bike or moped resulting from this Rental Agreement.
    3. Payments can be made in cash or by card.
    4. Please note that bank transfers, cheques, and AMEX cards are not accepted.
  13. Traffic Fines:
    1. The customer is totally responsible for traffic fines.
    2. The company can charge an administration fee of 25 € plus VAT, to handle the traffic fines.
  14. Authorized Drivers: Only authorized drivers identified in the rental agreement are allowed to drive the bike or moped.
  15. Road Assistance:
    1. Road assistance is included in the 40 km radius from the company office for malfunctions resulting from any defect on the bike or moped.
    2. If the malfunction results from improper use from the customer, negligence, or an accident caused by the customer, road assistance will be the responsibility of the customer, and additional costs may be charged.
    3. Road assistance includes the transportation of the driver and the vehicle back to the company office.
  16. Third-Party Repairs: The company will not be responsible for any repairs from third-party vendors not authorized by the company.
  17. Dispute Resolution:
    1. Any disputes arising out of or in connection with this Rental Agreement shall be resolved through negotiation between the parties.
    2. If the parties are unable to resolve the dispute through negotiation, either party may refer the dispute to the head office of AUTO RENT in Portimão, Portugal for resolution.
    3. Consumers, pursuant to art. 18 of Law 144/2015, in the event of a Dispute, resort to the following Resolution Entity:
      1. Consumer Litigation Alternative:
      2. CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
      3. Address: Edifício Ninho de Empresas, Estrada da Penha 8005-131 FARO
      4. Tel. +351 289 823 135 Email: Web:
      5. More information at
  18. Personal Data GDPR:
    1. Auto Rent, Automóveis de Aluguer, Lda with NIF PT501618600 and with headquarters at Avenida Tomás Cabreira, Edifício Vistamar, Loja I, 8500-802 Portimão (Portugal), with the e-mail and telephone 282 417 171, as the entity responsible for data processing, will perform the data processing present in this document for the following purposes:
      1. Invoicing: The personal information will be gathered so that Auto Rent can invoice the goods and/or services requested and/or contracted and in this manner comply with its subsequent accounting and fiscal obligations of the CIRC and CIVA and other legislation
      2. Customer Management: The personal information will be collected to allow Auto Rent to carry out the administrative management of the relationship with its customers and use them in future bookings/contracts;
      3. Collection and Payment Management: Personal information will be collected to enable Auto Rent to conduct an efficient management of payments and collecting of amounts due;
    2. The communication of personal data, besides being an essential requisite for the celebration of this Contract, establishes a legal obligation, and Auto Rent cannot supply the ordered and / or contracted goods and / or services in case the Lessee refuses to supply the data concerned.
    3. Auto Rent will transmit the personal data concerned to the following entities:
      1. Insurers and similar, for the resolution of accidents and roadside assistance;
      2. Concessionaires, sub-concessionaires, toll charging entities and electronic toll collection entities, for driver identification purposes, according to article 10th of Law 25/2006;
      3. Tax Authority, to fulfil its fiscal obligations arising from CIRC and CIVA and other legislation;
      4. Companies with whom Auto Rent will contract communication, marketing and advertising services;
      5. Legal service providers to whom Auto Rent may contract legal services, namely, for representation in disputes and/or litigation and/or credit recovery;
      6. Police and Judicial entities in case of disputes and/or litigation and/or credit recovery and/or fines according to article 171 from the Código de Estrada (Portuguese driving legislation);
      7. Electronic payment systems to process payments, returns and dispute resolution;
      8. Travel agents / Tour operators / commercial intermediaries that interact in the contractual relationship with the customer.
    4. The personal data will be kept for the following time periods:
      1. For billing purposes, during 10 (ten) years, according to nº 4 of article 123rd of CIRC, except in case of litigation, in which they will be kept until the final sentence is passed;
      2. For the purposes of collections and payments management, until the amounts owed are paid or full execution of judicial decision regarding the payment.
    5. The personal data will be kept in Auto Rent servers and/or databases located in the European Union.
    6. As the holder of the personal data, the Lessee may ask Auto Rent to access for personal data that pertains to them, as well as their rectification or deletion, and the limitation of its processing, or their right to object to processing, or their right to data portability, through written request, to the e-mail: without prejudice:
      1. To Auto Rent requesting additional information required to confirm the identity of the Lesse as the personal data holder;
      2. To Auto Rent complying with their legal obligations;
      3. And the right to present a complaint with the control authority.
    7. Auto Rent, Lda. will never sell or transmit its customers personal data to third parties for marketing/sales purposes without the explicit permission of the customer.
    8. The customer authorizes that their personal data be transmitted to ARAC (Driverless Car Hire Industrials Association) to be included in a database in case of noncompliance. Consultation can be done with the person responsible for data processing.
    9. The customer is aware that the vehicle is equipped with a geolocation device (GPS) that can be used in case of breach of Contract.
  19. Governing Law: This Rental Agreement shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising out of or in connection with this Rental Agreement shall be subject to the exclusive jurisdiction of the courts of Portugal.